American Airlines TP100 Kiosk Replacement

JWI managed the installation of approximately 2,300 new kiosks in 244 airports around the world, in a $32M system-wide kiosk replacement program for American Airlines.


JWI served as the Program Manager, on behalf of American Airlines Corporate Real Estate Department, overseeing the layout, design, coordination, installation, and future planning for the implementation of all 2,300 kiosks. Despite technology upgrade requirements and life-cycle issues, the entire program was completed in about seven months.

JWI provided an extraordinary range of services during this extensive, demanding project, including owner’s representation, design development and management, budget management and cost estimating, schedule production and management, general contractor procurement and management, key subcontractor management, construction document control, construction inspection and status reporting, quality control and assurance, procurement implementation and assistance, executive management updates, project team coordination, client team coordination, and database management.

JWI worked closely with American as an extension of their staff to ensure their critical project was delivered on time and on budget.


  • Owner:  American Airlines
  • Client:  American Airlines
  • Service: Program Management
  • Value: $2,211,346

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