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As we continue celebrating our 25th anniversary, we dusted off some old files to share our 25th project ever completed — Southwest Gate Enhancements!
Beginning in 2007, JWI partnered with Southwest Airlines to transform their boarding process from the familiar first-come, first-serve system to a streamlined assigned number position within 3 boarding groups. Our efforts spanned 7 Midwest cities, ensuring a smooth, efficient rollout of the new boarding procedures.
Key Project Highlights:
– Phase 1 (Late 2007): JWI surveyed the existing gates and setups and implemented moveable stanchion poles for new boarding lanes.
– Phase 2 (2008): We installed permanent stainless steel numbered pylons with digital signage, relocated select gate counters, and added premium seating options, along with family-friendly areas with TV programming, business seats, charging tables, and other amenities.
Our work spanned across St. Louis, Pittsburgh, Omaha, Kansas City, Columbus, Cleveland, and Chicago Midway, ensuring seamless coordination with contractors, airports, and the FAA to integrate satellite equipment and digital feeds.
The final touches in 2008 provided a modern, efficient boarding experience, which continues to serve Southwest’s passengers and staff effectively today. We look forward to seeing how Southwest innovates their boarding process in the future.
Here’s to 25 years of impactful projects and continued excellence!