American Airlines TP100 Kiosk Replacement


JWI served as the Program Manager, on behalf of American Airlines Corporate Real Estate Department, for a system-wide kiosk replacement program. We oversaw the $32 million roll-out, which included layout, design, coordination, installation, and future planning for the implementation of approximately 2,300 kiosks in 244 airports across the world. Despite technology upgrade requirements and life-cycle issues, the entire program was completed in about seven months.

During this extensive, demanding project, JWI provided an extraordinary range of Program Management services, including owner’s representation, design development and management, budget management and cost estimating, schedule production and management, general contractor procurement and management, key subcontractor management, construction document control, construction inspection and status reporting, quality control and assurance, procurement implementation and assistance, executive management updates, project team coordination, client team coordination, and database management.

JWI worked closely with American as an extension of their staff to ensure their critical project was delivered on time and on budget. Our approach and method to managing the kiosk replacement project was tailored to the needs of American throughout each phase.


OwnerAmerican Airlines

ClientAmerican Airlines

Completion Date2019


Location(s)244 airports worldwide

Project Value$32M

Services Performed

  • Airline & Airport Program Scheduling
  • Budget Forecasting
  • Contract Management
  • Contractor Procurement
  • Design Management
  • Executive Program Management
  • Owner's Representative
  • Program Management
  • QA/QC
  • Simultaneous Systemwide Installations
  • Stakeholder Coordination